Frequently Asked Questions
General Shipping
Information
How much is shipping and
handling?
How is my
chair shipped?
The chair
I want can't be shipped via FedEx Ground. How is it shipped?
How long
does it take to receive my chair?
Accepted Shipping
Destinations
Do you ship overseas?
Do you
ship to Alaska or Hawaii?
Can I
ship to a PO box?
Purchase Orders &
Corporate Accounts
Do you accept purchase orders?
Can I
open a corporate account?
GSA Purchases
Can I purchase with GSA contract pricing?
Return Policy
What is your return policy?
How is a
restocking charge good for me?
General Questions
Who is
CHAIRCONSULTANTS
Why
are your prices better than ANYWHERE else?
Do you
sell my contact information? (privacy policy)
Can I
request a fabric swatch?
What are
inventory closeouts?
What
payment methods do you accept?
How can I
be sure my order is accurate?
How can I be sure my order is privacy secured?
How much is shipping and handling?
After you have added your Chair(s) into the shopping cart simply
click the Check Out button, specify your shipping destination
then a final quote for your order including the shipping and
handling cost, will be provided.
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How is my chair
shipped?
Most orders are shipped via FedEx Ground from Pomona, CA, unless
an air-service delivery option is specified. Inventory closeout
orders may be shipped from our warehouses in Ventura, CA or
Santa Monica, CA
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The chair I want
can't be shipped via FedEx Ground. How is it shipped?
Chairs that can not be delivered via FedEx Ground must be
shipped via a common freight carrier (truck). Please note
that common carrier (freight) shipments must be carefully
inspected and any damage noted on the freight bill at time of
receipt.
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How long does it take
to receive my chair?
If you select a standard fabric, your chair will generally be
shipped within five (5) business days, however, the lead time is
dependent upon the options you have selected.
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Do you ship overseas?
Yes. CHAIRCONSULTANTS.COM has negotiated reduced rates with
international carriers. Please contact CHAIRCONSULTANTS.COM
TOLL-FREE (866) 937-6472 for specific quotes.
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Do you ship to Alaska
or Hawaii?
Yes. CHAIRCONSULTANTS.COM has negotiated reduced rates with
freight carriers. Chairs able to be shipped via FedEx Ground can be
shipped to Alaska or Hawaii but require additional shipping
charges. Regarding chairs not able to be shipped via FedEx
Ground, please
contact CHAIRCONSULTANTS.COM for specific quotes.
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Can I ship to a PO
box?
We are unable to deliver to PO boxes.
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Do you accept
purchase orders?
Of course! CHAIRCONSULTANTS.COM will accept purchase
orders, without prior credit approval, from public agencies and
many well-known or established companies. The actual purchase order must be
faxed to 818-865-8808 before the order will be processed.
Commercial organizations wanting to issue a purchase order with
open terms should contact a CHAIRCONSULTANTS.COM representative
for prior credit approval. Please see below for corporate
account information.
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Can I open a corporate account?
Commercial organizations interested in establishing
CHAIRCONSULTANTS.COM as their BodyBilt chair vendor are welcome
to inquire about setting up a corporate account. Please contact
a CHAIRCONSULTANTS.COM representative for additional details.
First-time purchases must be paid by company check or credit
card.
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Can I purchase with GSA
contract Pricing?
CHAIRCONSULTANTS.COM is an authorized dealer for GSA contract
pricing. Please call TOLL-FREE (866) 937-6472 for GSA
pricing.
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What is your return policy?
New or Like New Items may be returned for replacement or refund within thirty
(30) days from the invoice date. After thirty (30) days, any
return (if possible) must be made directly to the manufacturer.
All chairs sold on CHAIRCONSULTANTS.COM are built to your custom
specifications. You will have a risk free 30 day trial
period. All refunds for new or like new (non-defective)
items exclude shipping and handling charges. If you
received 'free shipping' with your order, the price of shipping
was added to the price of the item. Actual shipping
charges are not refundable. Please
call (866) 937-6472 to receive a Return Authorization Number
before returning any items.
In some extraneous
cases, non-defective items being
returned for refund will be subject to a twenty-five percent
(25%) restocking charge. Prior to delivery, special order items
may be subject to a ten percent (10%) order cancellation penalty. Defective items must be replaced with
identical product. In order to receive a refund, item(s) must be
returned with shipping pre-paid. All items must be in "as-new"
condition, in original packaging, and with all warranty cards,
manuals, and accessories. If returned items fail to meet these
requirements, any request for replacement or refund will be
denied and the original items will be returned to Customer. All
returns must be sent via UPS, Federal Express, or any other
method in which the parcel is able to be traced. CUSTOMER IS
RESPONSIBLE FOR GOODS BEING RETURNED UNTIL ERGONOMICALLY CORRECT
RECEIVES SUCH GOODS. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING,
HANDLING, AND INSURANCE CHARGES. THIS RETURN POLICY IS NOT A
WARRANTY. ERGONOMICALLY CORRECT. RESERVES THE RIGHT TO CHANGE OR
CANCEL THIS RETURN POLICY AT ANY TIME BEFORE ACCEPTING
CUSTOMER'S ORDER.
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How is a restocking
charge good for me?
When customers know a restocking charge applies to their order,
much more care is exercised to ensure they are ordering the
correct item. By keeping our product returns and re-orders to a
minimum, CHAIRCONSULTANTS.COM is able to offer you lower pricing
and better overall value.
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Who is CHAIRCONSULTANTS?
CHAIRCONSULTANTS is a subsidiary of Ergonomically Correct based
in Chatsworth, CA. Our entire staff consists of Certified
Ergonomic Assessment Specialists with extensive chair consultant
training. We are an authorized dealership for all the
products we sell.
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Why are your prices better than
ANYWHERE else?
We have minimal overhead and share our cost savings with our
customers.
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Do you sell my
contact information? (privacy policy)
No. CHAIRCONSULTANTS.COM does not sell any contact information
to any third parties.
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Can I request a fabric swatch?
We encourage you to request a swatch for approval prior to
placing your order. To request your swatch(es) please use our
'contact us' form and request
fabric cards.
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What are inventory closeouts?
Overstocks of chairs, or floor models are sold at inventory closeout prices.
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What payment methods do you accept?
CHAIRCONSULTANTS.COM accepts Visa, Mastercard, and American
Express credit cards. Of course, you can also send a check or
money order. When sending a check (including company checks),
orders are not processed until funds have cleared.
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How can I be sure my online order is
accurate?
Due to the complex nature of the numerous options available on
your chair, CHAIRCONSULTANTS.COM is currently electing to
manually review most orders prior to processing credit card
information. In addition, a CHAIRCONSULTANTS.COM representative
may need phone verification prior to processing your order.
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How can I be sure my online
order is privacy secured?
At CHAIRCONSULTANTS.COM we've taken extensive precautions to
protect you while shopping with us, so you never have to worry
about credit card safety. Our secure server software (SSL) is
the industry standard and among the best software today for
secure commerce transactions. It encrypts all of your personal
information, including credit card number, name and address, so
that it cannot be read as the information travels over the
Internet. If you still do not wish to use your credit card on
the Internet, no problem! Just phone our Customer Service Line
TOLL-FREE (866) 937-6472.
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